We believe in our products, that’s why we offer to learn about them first ahead. The practical experience gives you a true insight of how our products will benefit your daily lab work. You can thoroughly inspect and check our products and challenge our expert knowledge. We assist you to answer all questions.
4BioCell Services
Services
4Bio Demo
One-day demo
The instrument is showcased by us or our local distributor at your site. Measure your own cell culture and fermentation samples to see the performance of our device. The demonstration is non-binding and free of charge.
Trial period
Experience how the system can easily improve your workflow in everyday use for a longer time. You can decide about your personal set of parameters that you would like to test your samples. A personal training of your staff is included.
Services
4Bio Training
Refresh or deepen your knowledge about your 4Bio Analyser or 4Bio Cellcounter. We offer different solutions for your needs.
In-house
You are welcome to visit us at our company for a practical training course.
In-lab
We offer to perform the training at your site with your instruments.
Seminar
We offer presentations at your company for theoretical training course.
Webinar
We can setup a webinar for a virtual training course.
Services
4Bio Support
We believe in an individual and personal customer relationship to provide better help. If you have any problem with your system, are in need of a special application or any other requests, there are several options to solve your technical issue as soon as possible.
We offer consumables & support for the following device models. We can furthermore perform annual preventive maintenance for the listed devices to ensure full functionality:
- 4Bio Core, Compact & Combine
- 4Bio CellCount Pro
- CuBiAn XC, CuBiAn HT270, CuBiAn C125
- Cedex Standard
- Cedex HiRes
- CASY
Phone & Mail assistance
Our technical and application support via phone and mail is for free. Don’t hesitate to contact us!
Spare part delivery
We can ship spare parts from our in-house stock. You can exchange the spare part easily under assistance of our skilled technicians.
Collection
We offer to send in your device in order to get it fixed by our technicians. If you wish to continue your work, we can provide you with a replacement device.
On-site support
Our skilled technicians can visit your location upon request. We are also able to establish a remote connection from our office directly on your system.
Services
4Bio Projects
Get to know the great performance of our products and collect results for your projects at the same time.
Rent our systems for your projects
We offer short term rent of our biochemistry analyser 4BioCore and 4Bio Compact as well as analyser model CuBiAn XC upon request.
